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1: Do you provide e911 service on your DIDs?

Yes. We provide ‘Nomadic’ e911 service on all of our US DIDs. Simply purchase our ‘Enhanced’ DID service (or upgrade from a standard DID), and you will have the ability to set e911. Our ‘Nomadic’ e911 service allows you to set ANY physical address in the United States as your address to be transmitted on 911 calls. This means your calls to 911 will route to the closest PSAP (Public Safety Answering Point) to your registered e911 address on our system. That address will also appear on the emergency services operator’s screen when you call. The address can be updated at anytime online via our control panel. Most people will set a single address upon registration of the number and never modify it, but you do have the ability to change the address associated with each e911 DID on our system making it an ideal solution for people who travel between multiple offices.

2: Do you provide 411 directory information service?

Calls to 411 will route on our system, we send those calls to 1-800-FREE-411. It is a free, ad-sponsored directory assistance application..

3: Do you provide CNAM (CallerID Name) service on inbound numbers?

Yes. Inbound CNAM (Caller ID with Name) delivery is available on all incoming calls (assuming it was provided to us by our upstream carrier).

4: Do you provide CNAM (CallerID Name) service on outbound calls?

Yes. We offer this service on most all of our US48 DIDs. Simply visit your DID management page on the control panel to set this 15 character alphanumeric CNAM string. The first setting is no charge and included in the price of the DID setup fee. Subsequent CNAM changes to a DID are $1 per update.

5:Can I use service for faxing?

While it is possible to use the service for faxing by placing an ATA (analog telephone adapter) behind a standard fax machine, keep in mind that calls over the public Internet are not designed to deliver faxes reliably 100% of the time. Traditional fax machines have fax modems which rely on data being delivered to them predictably without jitter or latency. With VoIP calling (and faxes riding on that connection), we can’t guarantee that fax transmissions will appease the finicky fax modems contained in most fax machines. We have extensive experience running faxes over the Internet and can say with confidence that if you are a light duty user of fax, meaning 1-2 faxes per week, an ATA might be a good solution for you. You may have to re-transmit your fax once out of every ten times. If you can live with this level of reliability, then, by all means, try it out. If you are a heavy user of fax, or if fax is a critical part of your business, then we recommend our SimpleFAX Secure FAX ATA. Our secure AudioCodes HTTPS fax device eliminates problems associated with traditional Fax over IP solutions, including unreliable ATAs, T.38 and G.711 fallback. Our solution uses store-and-forward technology to securely send faxes over an IP connection with a 100% success rate. Faxes are sent directly to our device which sits behind the fax machine and captures the entire fax from the fax machine then transmits it over HTTPS to our PSTN-based Fax facility for reliable transmission. If you don’t use a fax machine but still need to send and receive faxes we recommend our Fax-to-Email and Email-to-Fax service. If our recommended solutions still don’t fit the bill, we recommend a dedicated analog fax line from the phone company.

6:Do you support T.38 faxing for your DIDs?

We support T.38 faxing on most US DIDs. This applies to incoming T.38 fax calls only. We support T.38 outbound faxing on a ‘best-efforts’ basis as not all of our upstream carriers fully support T.38 across all of their media gateways.