1: How do I test the latency to your servers?
You are welcome to ping our servers, but because our SIP trunking gateways (currently located in Boca Raton, FL, and Dallas, TX) are SIP messaging engines only, latency is not an issue. Our engines only process a few thousand bytes of information per call. Unless we forcibly proxy media (at your request or the request of law enforcement), we release all media of the telephone call to your server and the closest media gateway of our underlying carrier. Thus, there is no need to be ‘closer’ to our gateways or worry about the latency of our servers. The messaging path consists of call setup and teardown with an occasional re-invite.
However, if you still wish to test the latency, you can ping gw-a.BIPmedia.com and gw-b.BIPmedia.com. For those wanting to use our SRV entry, please use gw.BIPmedia.com.
2: What SIP services does BIPmd provide?
BIPmd offers business class SIP Trunking service consisting of Origination (inbound) and Termination (outbound) calling. We also offer DID telephone numbers in the US, Canada and around the world. All of our services can be instantly provisioned online allowing you to get up and running immediately. Everything about our service can be easily managed online using our robust Control Panel application.
3: How can I try the service?
Simply click on the get started button on any page. Your free, no obligation trial comes with 60 minutes of free calling to the 48 contiguous US states and Canada. There is no credit card or commitment required.
4: How quickly can I be up and running?
All of our services are provisioned instantly. Free trial accounts are available as soon as you confirm your email address. For paid services, verification of payment method may be required. If that is the case, it could take up to 24 hours to validate your payment information, but payment verification is typically done within 1 hour during normal business hours.
5: How do I sign up for service?
It's easy to get started, simply click on the Get Started button and register for a free account.
6: Do you offer hosted PBX service?
Yes we do offer hosted PBX service. We also partner with a number of MSP's that can configure and manage your server for you. We recommend our VPS Virtual Private Server solutions and for larger customers we also offer bare metal dedicated server option as well. Specifically, we have found the FreePBX distribution to be easy to use and setup. Visit our software marketplace for more option and information.
7: How do I get support?
The easiest way to get support is by opening a support ticket here. You can also email [email protected] which will automatically open a support ticket assuming you have an account established with us. If you need to call us, you can reach us at +1-305-340-2398, although we recommend logging a support ticket or live chat for the fastest response times.
